Let’s face it, no matter how good something is it still breaks eventually. Hardware wears out, software fails due to incompatibilities and the occasional stray update. Rock Solid IT takes the hassle out of your life by providing remote support to help speed up that fix and onsite support, should that be required to get you back up and running as soon as possible.

• Troubleshooting problems remotely or onsite if required
• Break-fix support and component replacement for all hardware onsite
• Installing new software, upgrades and patches

The overall management of everything that makes up your IT Infrastructure is the difference between a robust, reliable network and one that has frequent problems and outages.

• Automation of critical functions such as operating system updates and antivirus software definition updates across all desktops and servers
• Key software management strategies for enforcing software updates on high risk applications (such as Adobe Reader and Flash)
• Maintaining the highest level of stability for servers and desktops through careful consideration of driver and software updates

One of the most overlooked things in a small business network is typically the general security of that network from outside access but also unintended internal access is just as important. Proper password security is just as start as the complexity of today’s network requires considerable effort to ensure that the network is secure and remains secure into the future.

• Regular auditing of logs for all devices to ensure the integrity of the network from intrusion and accidental exposure of sensitive information
• Configuration of devices for maximum security and recommended security best practices
• Ensuring compliance with any required outside government or industry regulations if necessary

The backup of your critical business data is of crucial importance and is taken very seriously by Rock Solid IT. The proper hardware and software must be in place at every business no matter how small so that in the event of a hardware, software or catastrophic event that the network can be completely restored.

• Choosing a cost effective and reliable solution for the backup of all critical business data
• Setup and configuration of the solution including testing
• Documentation of the recovery procedure in the event of a failure
• Exploring advanced options such as online backup and continuos offsite replication

Virtually every business should have or be considering having an online presence in this age of highly interconnected people and business. Rock Solid IT can help you to gain your foothold in the online world or update an existing website that hasn’t been touched since it was launched. Of course just maintaining the existing site with regular updates is no problem at all.